Virgin double speed broadband - Volt

[jcm222]

Hi, 

My O2 Volt benefits have been applied, but I cannot seem to get my double broadband speed on Virgin Media. 

The agent I spoke to on the phone said this was no longer a promotion. 

Please can someone help explain how I can set this up?

Thanks 

[Tom_W1]

Hi @jcm222 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so we can look into this further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks