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Virgin are charging me more than they said

mjryan78
Tuning in

I’m being charged £80 per month despite my contract document saying my monthly fee is £68.  I’ve complained to Virgin but they insist they’re right and don’t answer follow up questions. Has anyone else had this and had any joy with the Communications Ombudsman?

1 REPLY 1

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @mjryan78 

 

Thanks for posting on our community forum and sorry to hear about the issue with your package

 

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

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