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Virgin SIM migrated to O2. Volt benefits activated on O2 side but no BB speed boost over 14 days later

ABrowne
Dialled in

My Virgin Media SIM was migrated to O2 on 4th July. Volt benefits on the O2 side were activated on 14th July. I also have a Virgin Media broadband (M250), TV and landline package, which is for the same name and address as the mobile account. I have not yet received the Volt broadband speed boost from M250 to M350 which should have happened within 14 days of the migration. Could someone from the forum team look into this for me, please? Thanks very much.

1 ACCEPTED SOLUTION

Accepted Solutions

Martin_N
Forum Team
Forum Team

Hi ABrowne,

Thank you for your post. I'm sorry to hear you haven't had your speed increase as of yet. 

I am happy to take a look into this for you to see what we can do to help. 

I will private message you now to confirm your details. 

^Martin

See where this Helpful Answer was posted

29 REPLIES 29

8bitphil
Joining in

This is something I'm currently waiting on too. O2 side benefits were added fairly quickly, Virgin side still waiting for.

mikez
On our wavelength

And exactly the same for me too 😬

Martin_N
Forum Team
Forum Team

Hi ABrowne,

Thank you for your post. I'm sorry to hear you haven't had your speed increase as of yet. 

I am happy to take a look into this for you to see what we can do to help. 

I will private message you now to confirm your details. 

^Martin

Any chance this is something you can look into for me also?

RDF
Superfast

Daft question, but when it has been applied does it change in the "my package" page?

I signed up to M600, I've been VoLT'd and it still says M600 ...

RDF_0-1690883475460.png

 

mikez
On our wavelength

Hi Martin, 
I am in the same boat, could you look into mine as well ?
many thanks

Thanks Martin for sorting this out. I now have the speed boost to M350, and this is also showing as having been applied in the "my package" in My virgin Media.

I will mark your reply as a Helpful Answer, but I won't do it just yet because a couple of other people in this thread have asked for help with the same problem, and I'm worried their requests might get overlooked if the thread is shown as "Solved". Thanks.

Thank you for keeping me updated on that. I'm glad to hear that is sort for you. 

Not to worry about the other user on this thread. I will be reaching out to them now with regards to this to assist further. 

^Martin

Hi 8bitphil & mikez,

Thank you for your posts on this thread. 

I will reach out to you both now via private message to look to assist with this. 

^Martin