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Virgin Media speed boost,

levien
Joining in

I've got the same situation, my O2 volt benefits have been applied but waiting on Virgin Media speed boost, could you advise on what I need to do? 

4 REPLIES 4

Zach_R
Forum Team
Forum Team

Hi @levien

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're waiting on your Volt benefits from Virgin Media. Would you mind confirming when and how you signed up for the benefits?

Thanks,
 


Zach - Forum Team
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Hi Zach, vault benefits were s automatically applied with O2 about a week ago after my wife (account holder) started new contract with them. Is there anything further we need to do with virgin? 

Have you any update Zach?

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @levien,

Thanks for confirming this, with Volt benefits, they can take up to 14 days to fully enable on our systems, if you only signed up a week ago we would ask that you provide us this timeframe for the system to sync up the benefits.

Joe