Virgin Media Community

[Dav25]

I have upgraded my connection to Volt M500 and as I have O2 mobile my double data upgrade has been activated on 14/4.

So far I have heard nothing from Virgin regarding Volt Speed Upgrade. It is now more than 14 days.
I tried to contact VM over the chat but there is no answer so far...

Do I need to do something else to get this upgrade live? I've got Super Hub 3. Do I need SH4 in order to get 1GB connection?

Thanks in advance.

[newapollo]

Hi @Dav25 

Yes, I'm afraid you do need the hub4 and there is currently a lack of available hubs due to worldwide chip shortages so the speed upgrade can't be applied.

[Dav25]

Thank you Dave.

VM never mentioned that when I was upgrading my previous package. So paying for something I can't get...

[newapollo]

Hi again @Dav25 

Hopefully a note has been added to your account to apply the speed upgrade once hubs are available again.

Hopefully a member of the Forum Team can pick this up in a day or two and check for you.

[Dav25]

Thanks again Dave.

I've noticed that some of the people who posted on the forum have received Hub 4 recently. So there is a hope...

[Dav25]

As you said Dave hopefully a member of the Forum Team can pick this up in a day or two and check for me.

[Dav25]

I managed to get Virgin Customer service on the phone and they said my Volt speed booster should be applied within 2 days.

I have asked at least 3 -4 times if my SH3 would be able to provide 1Gb speed and I was assured that it can manage 1Gb speed? Ok... let me see that in couple days. I have a feeling that I will have again to call them and be in the queue for hours. 

[RJMD]

Makes me laugh that new customers get a Hub4 though, so obviously they have them - but why bother with your existing customers, just get more suckers in....

JD

[Akua_A]

Hi @Dav25,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your Volt benefits have not yet been applied. We can understand the frustration caused.

We are however glad you were able to reach our team who was able to advise on the timescale. Please bear with our team while we work on this for you.

Thanks,

[Dav25]

Hi Akua_A 

I am not so confident about that chat with Virgin Customer service, but let's see. If I could wait 4 weeks I can wait another coupe of days.
They were saying SH3 is absolutely fine for 1Gb speed. Reading on here I come to the different conclusion.