I applied for the VOLT benefits a week ago, and got a text from O2 confirming these are now active. I’ve got the double data from O2 and now have 160GB instead of 80GB. However, nothing has changed with the Virgin speed. I’m currently on the M100 package - so believe this should be moved to the next package up (M200). Has anyone else had a similar issue?
What should I do if I haven’t received my Volt benefits yet?
To enjoy exclusive Volt benefits you need to either be:
I. signed up for both a Virgin Media broadband service and an eligible O2 Pay Monthly plan, or
II. signed up for a Virgin Media broadband service and have at least one eligible O2 Pay Monthly plan account holder in your household, or III. signed up for an eligible O2 Pay Monthly plan and have a Virgin Media broadband service in your household. It can take up to 14 days for Volt benefits to be applied. If you haven’t received your Volt benefits after 14 days, make sure the address is the same on both the Virgin Media and O2 accounts in your household: If the address isn’t the same on both accounts, your Volt benefits can’t be applied. The address on your Virgin Media account will be the address that your Virgin Media services have been installed. If you need to change your address on your Virgin Media account, if you have one, you’ll need to followVirgin Media’s moving house process. If you need to update the address on your O2 account, if you have one, you can do so by visitingO2’s change my address page. If all the above information is correct and your Volt benefits still haven’t been applied, for your Virgin Media benefitsget in touch with us. Or for help with your O2 benefits, simplycontact O2or sign in to yourMy O2account.
Dave
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That's strange, I have the volt M250 package, and I am getting 270mbps in most areas. In 2 of my rooms I am getting under 20mbs, but that was an issue before Volt as well. I got the volt benefits within a week of buying the package.
Welcome to our community forum and thank you for your first posts.
Sorry to hear you have not yet had your Volt benefits added to your VM account. Typically as mentioned by @newapollo it can take up to 14 days for the change to occur. You can find out more here https://www.virginmedia.com/help/virgin-o2-benefits If you are unable to see your benefits after this time, please let us know and we will best help from here.
