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VOLT benefits active but no virgin speed boost

ekantnemo
Joining in

on ‎21-11-2022 07:38

I applied for the VOLT benefits a week ago, and got a text from O2 confirming these are now active. I’ve got the double data from O2 and now have 160GB instead of 80GB. However, nothing has changed with the Virgin speed. I’m currently on the M100 package - so believe this should be moved to the next package up (M200). Has anyone else had a similar issue?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎21-11-2022 13:32

Hi @ekantnemo 

Info below from  https://community.o2.co.uk/t5/Volt/Volt-Megaguide FAQ's

I'm having issues applying my Volt benefits

O2 and Virgin Media will contact you separately when your Volt benefits have been applied, these will come through at different times and could be on different days. Virgin Media confirmation usually comes after O2 and it can take up to 14 days for the Virgin Media speed boost to be active on your account.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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