hi this is the short version - I sent on live chat which isn't putting me though to anyone for another awful service to add to the list!
Hello Tailored, thanks for posting on our help forum and welcome to our community.
We're sorry for the late reply and to see how that made you feel about us, we're happy to best assist you.
Also sorry to hear of the experience you've had with adding our Wi Fi pods to your package over your previous contacts with our team and that you had to raise multiple cases to have this resolved.
Could you please advise a bit more on the above said so we can help out?
Were you on a Volt deal or 1Gig fibre when we originally placed your order (pods)?
Also, was your previous contract coming to an end when our team advised you'd need to renew this perhaps?
Please, share more and we're eager to support you with this.
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