hi this is the short version - I sent on live chat which isn't putting me though to anyone for another awful service to add to the list!
So I have had an issue with no signal upstairs in my house since I first called 13 days into my service. I was told that call I would be able to get boosters for free if it goes below 20mb upstairs. IT did and I rang again. Only to be told its chargeable (and that if I was with o2 it wouldn't cost anymore). A complaint was raised with the agent. (there were numerous calls and every person had told me about there being no extra charge if I was with o2) I got a reply from this complaint saying I could have free boosters. when I rang and ordered it was fine, only to see my bill had gone up 8 pound. so another call went through and was told nothing could be done - but again if I was with volt there would be no extra charge. I raised a complaint once again. So we come to today - where I am now signed up to o2 volt (my partner was with 02 unbeknown to me so if i stated when i signed up i could have avoided this), only now to be told that my contract will be going up to 48 pound to activate o2 volt! Because i need to recontract! Therfore a 15 pound increase on my contract for taking out 02 volt! this is crazy I have had these issues since day one and purposely rang the first time within the cool off period so I could cancel the service if there was any problems (that call I was told the boosters were free so I didn't forsee this problem) numerous hours on the phone, no resolution, and awful customer services I'm 4 or 5 months in and I have had this issue since day one.
Warning to anyone expecting volt to be free.
And hoping someone can assist me.
