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VM connect Home Scan won't connect

On our wavelength

I've gotna couple of wifi blackspots in the house that I think the wifi pods might help with and I think I'm eligible for now I'm on Volt. I've tried to map the blackspota using the Home Scan section of the VM connect app but it just says I need to connected to my home network for it to work. I'm already connected to my home network and sat 3 feet away from my hub. I haven't even tried to Scan from the blackspots yet. I've cleared the data from the app numerous times as I've seen recommended on other posts and agreed for the app to know my location but I still get the same message. 


Very Insightful Person
Very Insightful Person

Hi @Drick 

If the Connect app doesn't work you can call  0800 064 3850 to order the first one

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi @Drick thanks for your post here in the Community although we're sorry to hear of the concerns you've raised ordering your Pods.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks