HelloVM, I am contacting you on here as you the telephone support directed me to a tech number that doesn't have any options for what I need.
History - I took out the 1Gig package in September last year with the understanding I would receive a Hub asap, this hasn't happened despite me insisting it was added to the notes when signing up for this contract.
If everything was okay I wouldn't mind but I do have issues with unstable packet loss only experienced by myself in games ( ie not my team mates ). This is even when I'm the only person home using the internet. I have also noticed that when other users are on the gaming experience is affected and this is why I want the Hub 5 I was insistent on when taking out this contract.
My hub has a 10db wideband attenuator fitted and my power levels are around 40 for downstream and 5.5 for upstream ( i think I have those the correct way around. Would the 5.5 - 6 figure run better with a different attenuator to pull that down a little? I was told 40 is a good target and also +1 for the upstream. I know it's below 10 but I am experiencing issues with unstable latency so I wondered about this as a possible cause.
I was also told by technical support that there was an issue with the cable running to my house but after a visit he said it could be my old CAT 6 ethernet, I replaced this with a CAT 8 (10m) and the issue hasn't been resolved.
Soooo to progress I'd like first to receive asap the Hub 5 to see if that finally fixes my issues including when others are streaming etc in my home. My contract ends in September and I am unhappy VM hasn't sent me the Hub5 as promised when signing up.
Also I have a question about fibre cable to the premises, are there plans to install this option in my area TS22 5?
1. Hub5, asap please.
2. Power levels ( possible better suited attenuator )
3. FFTP full fibre to premises TS22 5
4. Thanks for any help 🙂