VM Hub 2 on M250 Fibre

[JonC123]

Hi,

• We have the Volt M250 fibre broadband, but we're still on an old Hub 2 router. We have WiFi dropping out fairly regularly now. Would a router upgrade help with the issue, and do I need to pay for this? Shouldn't we have recieved an upgraded router on the fibre broadband package?

[Ashleigh_C]

Hi there @JonC123 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are experiencing issues with your connection. I have checked on our side and I cannot see any issues that could be causing these issues. 

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc 
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum