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Upgrade to Volt Package

Hi All,

I upgraded to the Volt package 10 days ago ahd have issues with both Netflix and O2 accounts, neither were set up correctly and VM customer service is so broken both phone & chat. How many calls, chats does it take to resolve simple issues?

My VirginMedia App does not allow me to change my Netflix billing to Virgin. I messaged Netflix, there customer service is brilliant but they can't do anything to help until Virgin press a few buttons, still waiting guys!

My O2 account, still says "Your O2 Account has not been activated". O2 say there is a problem we will call you back, Virgin say they can't help. So how do I sign up to my Volt benefit or port my current number to the new O2 service. How can VM support be so broken?

I am still within my 14 cancellation period, this is last chance saloon for VM to find someone who can help.

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Re: Upgrade to Volt Package

Hi KsxKsx,

Thank you for your post and welcome to the community.

I'm very sorry for the issues you've had with your package. 

I have taken a look on our side and I can see you have been able to speak with the team. 

Can you confirm if you have been able to get this resolved?


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