Hi All,
I upgraded to the Volt package 10 days ago ahd have issues with both Netflix and O2 accounts, neither were set up correctly and VM customer service is so broken both phone & chat. How many calls, chats does it take to resolve simple issues?
My VirginMedia App does not allow me to change my Netflix billing to Virgin. I messaged Netflix, there customer service is brilliant but they can't do anything to help until Virgin press a few buttons, still waiting guys!
My O2 account, still says "Your O2 Account has not been activated". O2 say there is a problem we will call you back, Virgin say they can't help. So how do I sign up to my Volt benefit or port my current number to the new O2 service. How can VM support be so broken?
I am still within my 14 cancellation period, this is last chance saloon for VM to find someone who can help.
