Thank you for your offer of help, for which I am truly grateful.
I have made little, if any progress. I wrote to 02 and had a reply from an 02 complaint review service at Winchester, giving an apology and the intention to return the direct debit amount to my bank plus £40 compensation within 10 days, if the letter is genuine, there are grammatical errors and the writer mis-spells her own name several times, so I will wait to see if the amount arrives at my bank.
She said that she was ‘disconnecting my account with immediate effect and I will receive a bill with a zero balance within 14 days’ so I will see if that happens.
However, she didn’t mention where I stand with the Virgin contract which was also mis-sold to me. I was already on a contract with Virgin since March last year for 18 months, so it wasn’t due for review until September anyway. I was called ‘out of the blue’ with the offer of a new contract which would cost me no more with a speed increase. She asked me about a mobile phone contract and I said I didn’t want it, I was happy with my current arrangements. Apparently these calls are all recorded, so you will see from the recording that I am right. I also said on two occasions that I couldn’t understand what she was saying and the line was of poor quality.
What I would like to happen is for Virgin to return me to the existing contract as I consider the new contract to be null and void and sold under false pretences. I would be sorry to part from Virgin altogether because for 7 years until this incident they have given me good service and I would consider what contracts are available that time. (In September)
What can you do for me Kath?