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Unexpected contract update

Tuning in

Last Tuesday, I was told I was entitled to a loyalty discount.  To make a long story short, I was unexpectedly added to O2 with an 18 month contact I did not want at all.  Later that day, I found out that while the price had indeed gone down, to £79, so had the package: Sky cinema had been removed.  The VM operative had assured me that the package would not change.

I rang VM and asked them to restore my old package.  We agreed on a new 18 month contact, which would give me the same package as before, for £81, starting on 25 October, and not including the O2 SIM.

I have been checking my VM account to keep an eye on developments.  Today, I saw the contract for the package I want, at £81.  However, in the drop-down list of contracts, there is an updated contract, starting on 30 October, for £79, which I did not ask for and do not want.  Once again, Sky cinema has been removed.

I rang VM again, and spoke with a patient person who was not able to tell me why this updated contract had appeared.  All she could say was that only the £81 was active.  I worry that the £81 contract will be replaced with the £79 contract, as it has a later start date, or that both contracts might run simultaneously from tomorrow onwards.  The contracts have different contract numbers.

I asked to speak to a manager but that was not possible.  I thought maybe they might be able to access the mystery of the unexpected update.

I would be grateful if any VM staff or well-informed person could shed light on this.

Many thanks.


Tuning in
I am replying to my own post to add to it: in spite of yesterday's phone call, the contract I agreed to on 25 October has been replaced by a diminished package, in spite of me not asking for this and in fact, specifically querying this change. I don't understand this at all.

Hi paleo12,

Thank you for your post. I'm very sorry to hear about the package.

I am more than happy to have this looked into this for you. 

I will private message you now to confirm your details.