Unable to activate Netflix

[SPARKY175]

Hi I've just upgraded to 360, which is supposed to include Netflix. When I go to the my virgin media app to activate it I'm just getting a message that says pending. Any help would be greatly appreciated. 

[David_Bn · Accepted solution]

Good Morning @SPARKY175, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing activating your Netflix account. 

Can you please confirm if you have now been able to access this, since your post?

If this is still on going, can you possibly try using an alternative browser to log into the account, or clear the cache on the browser you're using?

Kindest regards,

David_Bn

[SPARKY175]

Many thanks, sorted now! Didn't know I needed an activation email, which did eventually arrive. 

[richam79]

How long did it take for the activation code to arrive?  Mine is still showing as pending and I haven't had an email.

[craggybuk]

Mine is at the same stage but I only signed up yesterday. How long have you been waiting for the email?

[richam79]

Upgraded on 3 Nov, am am still waiting. Customer service have today said I should receive it by 15 Nov. 

[Ayisha_B]

Hi @richam79,

Thanks for the update 🙂

Do let us know if you've not received anything by 15th November and we can take it from there!

Cheers

[richam79]

Hi,

Unfortunately, I still haven't received an activation email/code for Netflix. What can I do now? 

[Ilyas_Y]

Hi @richam79, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear you haven't received the email activation link for Netflix.
Have you signed in to My Virgin Media here to see if the Netflix activation link appears?
Let us know.

Kind regards,
Ilyas.

[richam79]

Hi Ilyas, thanks for reaching out ..

Unfortunately, that link just takes me to the app and the only thing I can see when I select Netflix under "entertainment services" is a page of info such as "How can I get Netflix via Virgin Media"...

However...

I have visited the MyVirginMedia website, logged in to my account and selected "Entertainment Services". I can see the following:

"Netflix

Your account needs activation"

underneath that I can see

"Pending: Adding soon".

Under that there's a button: "Activate Netflix".

When I click that, it says "please wait a moment while we redirect you to Netflix".

There's a long wait until it says "Sorry, something's gone wrong!"

Its been like that for a while now.