cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to activate Netflix

SPARKY175
Joining in

Hi I've just upgraded to 360, which is supposed to include Netflix. When I go to the my virgin media app to activate it I'm just getting a message that says pending. Any help would be greatly appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions

David_Bn
Forum Team
Forum Team

Good Morning @SPARKY175, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing activating your Netflix account. 

Can you please confirm if you have now been able to access this, since your post?

If this is still on going, can you possibly try using an alternative browser to log into the account, or clear the cache on the browser you're using?

Kindest regards,

David_Bn

See where this Helpful Answer was posted

32 REPLIES 32

David_Bn
Forum Team
Forum Team

Good Morning @SPARKY175, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing activating your Netflix account. 

Can you please confirm if you have now been able to access this, since your post?

If this is still on going, can you possibly try using an alternative browser to log into the account, or clear the cache on the browser you're using?

Kindest regards,

David_Bn

Many thanks, sorted now! Didn't know I needed an activation email, which did eventually arrive. 

How long did it take for the activation code to arrive?  Mine is still showing as pending and I haven't had an email.

Mine is at the same stage but I only signed up yesterday. How long have you been waiting for the email?

Upgraded on 3 Nov, am am still waiting. Customer service have today said I should receive it by 15 Nov. 

Hi @richam79,

Thanks for the update 🙂

Do let us know if you've not received anything by 15th November and we can take it from there!

Cheers

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


richam79
On our wavelength

Hi,

Unfortunately, I still haven't received an activation email/code for Netflix. What can I do now? 

Hi @richam79, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear you haven't received the email activation link for Netflix.
Have you signed in to My Virgin Media here to see if the Netflix activation link appears?
Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


richam79
On our wavelength

Hi Ilyas, thanks for reaching out ..

Unfortunately, that link just takes me to the app and the only thing I can see when I select Netflix under "entertainment services" is a page of info such as "How can I get Netflix via Virgin Media"...

However...

I have visited the MyVirginMedia website, logged in to my account and selected "Entertainment Services". I can see the following:

"Netflix

Your account needs activation"

underneath that I can see

"Pending: Adding soon".

Under that there's a button: "Activate Netflix".

When I click that, it says "please wait a moment while we redirect you to Netflix".

There's a long wait until it says "Sorry, something's gone wrong!"

Its been like that for a while now.