on 26-08-2022 10:48
Hi I've just upgraded to 360, which is supposed to include Netflix. When I go to the my virgin media app to activate it I'm just getting a message that says pending. Any help would be greatly appreciated.
Answered! Go to Answer
on 29-08-2022 09:53
Good Morning @SPARKY175, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing activating your Netflix account.
Can you please confirm if you have now been able to access this, since your post?
If this is still on going, can you possibly try using an alternative browser to log into the account, or clear the cache on the browser you're using?
Kindest regards,
David_Bn
on 29-08-2022 09:53
Good Morning @SPARKY175, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing activating your Netflix account.
Can you please confirm if you have now been able to access this, since your post?
If this is still on going, can you possibly try using an alternative browser to log into the account, or clear the cache on the browser you're using?
Kindest regards,
David_Bn
on 30-08-2022 09:22
Many thanks, sorted now! Didn't know I needed an activation email, which did eventually arrive.
on 09-11-2022 15:49
How long did it take for the activation code to arrive? Mine is still showing as pending and I haven't had an email.
on 10-11-2022 13:09
Mine is at the same stage but I only signed up yesterday. How long have you been waiting for the email?
10-11-2022 22:22 - edited 10-11-2022 22:24
Upgraded on 3 Nov, am am still waiting. Customer service have today said I should receive it by 15 Nov.
on 13-11-2022 08:39
Hi @richam79,
Thanks for the update 🙂
Do let us know if you've not received anything by 15th November and we can take it from there!
Cheers
on 14-11-2022 22:42
Hi,
Unfortunately, I still haven't received an activation email/code for Netflix. What can I do now?
on 17-11-2022 11:54
on 17-11-2022 18:52
Hi Ilyas, thanks for reaching out ..
Unfortunately, that link just takes me to the app and the only thing I can see when I select Netflix under "entertainment services" is a page of info such as "How can I get Netflix via Virgin Media"...
However...
I have visited the MyVirginMedia website, logged in to my account and selected "Entertainment Services". I can see the following:
"Netflix
Your account needs activation"
underneath that I can see
"Pending: Adding soon".
Under that there's a button: "Activate Netflix".
When I click that, it says "please wait a moment while we redirect you to Netflix".
There's a long wait until it says "Sorry, something's gone wrong!"
Its been like that for a while now.