Virgin Media Community

[email83]

 

 

For over 10+ months I have not been able to access my bills, I am forever getting the silly oopppsss sign. I have logged an IT issue over a month ago and I am still getting no where. I can’t log in, I can’t view a bill, can’t access my account. I am losing the will to live and the what’s app team send me online and the telephony team say it’s sat with IT. How hard can it be, and why can’t they just send it me via email until the issue is sorted ….. anyone else have the same issue ???

[Ayisha_B · Accepted solution]

Hi @email83,

A warm welcome back to our Community Forums and thanks for your post. 

I am so sorry to hear you've had ongoing issues accessing your online account. 

I would love to help get things sorted for you so will pop you a PM now and confirm some details 🙂

Please keep an eye out for the purple envelope icon in the top right hand corer of your page for my message.

Cheers

[Ayisha_B]

Thanks for your time via PM @email83

I'm so glad we could get things resolved for you 🙂

If you need our assistance with anything else, don't hesitate to reach out.

All the best!