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BrianLudwig
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Ultimate Volt package - adviser trying to con me

on ‎13-06-2022 20:01

Went on line to change my package to the new Ultimate Volt - all I got was the person trying to get me to take an O2 mobile phone chip. Absolutely disgusted that she would not help.

How do I switch to the new package - anyone able to help ?

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Steven_L
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Re: Ultimate Volt package - adviser trying to con me

on ‎15-06-2022 20:29

Hey @BrianLudwig,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of your experience speaking to the team and the offers that you were advised of, an O2 sim card is part of some of our Volt deals but you don't have to take that as there are also offers that dont include an O2 sim.

Unfortunately, we are unable to action any package changes or create any new deals over the forums.

Please could you call into the team on 150 from a Virgin line or 0345 454 1111 from any other line and they will be happy to look into this further for you. Alternatively, you can message us on WhatsApp using 0730 532 7112. Please be aware that replies aren't instant from this service but the agents will reply as quickly as they possibly can. 

Regards,

Steven_L

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