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Ultimate Volt bundle With gift

barrystevens57
Joining in

received a email when my services was up to inform me that Exertis would be contacting me shortly regarding my free gift. Was informed to check spam as it was possible they would contact me through there. Looking on here I have seen many valuable customers have not been contacted. Should I be concerned and worried that they haven’t been in touch?

6 REPLIES 6

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi barrystevens57,

Thanks for your post and welcome to the community.

Sorry to hear that you're experiencing issues with a gift, can I ask has the service been installed?

Regards,

Kain

Yes service was installed 29/07/23

Thank you, for this.

Normally free gifts are sent out within 45 days of the day you service starts right now this is still in that period. 

Once it is sent out you will get a email about it. Cheers 

Matt - Forum Team


New around here?

barrystevens57
Joining in

So not after the 28 days what was quoted in both a email and text message? Thought I would have been kept updated by Exertis at the very least 

Hi @barrystevens57 

Thanks for coming back to the thread. It is sent after the 28 day period but then do please allow 14 for delivery. Best wishes.

John_GS
Forum Team


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barrystevens57
Joining in

Glad to report I took delivery of my gift this afternoon 😀