Ultimate Volt activation and Netflix issues

[billkilv]

I have signed up to the Ultimate Volt, O2 Sim working, new Router and speed activated OK.

BUT, still unable to activate Netflix (I need to link to my existing account and pay the upgrade to premium). Clicking on the Netflix section on the myvirgin app goes nowhere.

Also, not able to see Sky Ultra HD Movies on demand and my on-line account still showing the old broadband and TV, not my new package.

Customer support yesterday - you will get an email with instructions within 2 hours - didn't happen.

Customet support today - will raise a ticket. might take 5 days!

Really?

[Ilyas_Y]

Hi there @billkilv, thanks for speaking with us today.

As discussed in the thread - if you have any queries for additional outlets, we are more than happy to assist and keep you updated.
Feel free to reach out to us whenever you have any queries.

Kind regards,
Ilyas.