About a week ago I contacted Virgin to report a spoof telephone call I had received and dealt with.
While I was on the line the customer service representative asked me if I knew that VM and O2 had merged and I could switch my mobile phone over to O2 at NO ADDITIONAL COST. (Note the emphasis)
I thought OK why not.
After dealing with this guy I got a text to say that because my contract with Virgin Mobile had been cancelled then I owed them the balance of my contract because of early termination.
I was shocked because the way this had been ‘sold’ to me was that I was still a Virgin Mobile customer and the only thing to change was the provider.
After several phone calls and hours on the phone this is completely untrue and had been completely miss sold.
This has now been rectified by both Virgin and O2
I had an email yesterday saying that because I had upgraded to Volt my existing router couldn’t cope with my new speed and I will be receiving a new router on Saturday.
I did not sign up to Volt, at least I thought I hadn’t, so I have no idea what is going on or if this is going to cost me anything which I will be refusing to pay anyway.
Needless to say my day off tomorrow will be spent talking to someone in the Far East trying to get this sorted out.
For goodness sake Virgin get your act together to stop this happening.
I do hope a Customer Service rep will read this and get back to me.