I did get in touch with O2 and to be perfectly honest they were less than helpful. Their answer was 'well didnt you know you were taking out a SIM only deal', When I explained it came as part of the Virgin Volt package and in reality I cant use the SIM because I need a phone for it they seemed uninterested and told me I had to wait until the end of June when my package makes me eligible for an phone upgrade.
They arent complaining about getting £25pm SIM only though are they.
To be honest that fits nicely with my current contract with 3 that runs out in July. I will use the O2 SIM in my personal device and get an EE deal which I can use for tethering at my rural retreat (well ok a static caravan lol) which has pretty poor coverage by all but EE.
Why are all these companies so poor at customer service.