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[foddersin]

Hi.

Wonder if someone can help.

Was due install yesterday I ordered the bundle that includes the o2 Sim which I receivedIt was cancelled due to a bill not being paid at this address but the bill doesn't belong to me. 

Been passed to collection team to pre install team and cancellation team and getting no help.

Thanks.

[Akua_A]

Hi @foddersin,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have experienced this with your new volt sim card. We can understand the frustration caused and want to best help. To best look into this billing issue, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,