@ToniK wrote:
@Tom_W1 wrote:
Hi @unisoft, thanks for your post alhough I'm sorry to hear of your concerns raised here.
At the moment, customers already on the 1GB package with a Hub 4 can't yet upgade to the Hub 5. As soon is this is the case, we will invite customer to do so please keep your eyes out for this in the future.
Many thanks
I am sorry but this is not good enough you are selling something your hardware you supply cannot achieve.... Then to top it off you bring out the hub 5 with 2.5gbp and offer to customer on 100 meg... You really cant make this up it is a joke
From what I understand from speaking to various VM people:
1. The HUB5 is in short supply at the moment (chip availability, shipping from China/Taiwan delays)
2. It's being offered to new customers to still entice new business to generate new revenue for what stock is available currently.
3. Existing 1gbps customers are likely to get HUB5 even if on HUB4, just not right now until supply chain is sorted.
4. Existing customers on lower tiers offered HUB5 for those in problem areas where utilisation is more evident and possibly on old superhubs before HUB3 and not a general roll out to those lower tiers. This is a non-public facing VM team that decide this by invitation.
5. Faulty HUB4's are likely to be replaced by another HUB4 (for now), but there have been some cases where an engineer visit has changed to a HUB5 but again this could be in an area where utilisation is an issue and the HUB5 may be better.
6. Still some reports of connectivity issues with WIFI devices to a HUB5 that VM are investigating and also the cause of slower release. The VOIP/landline phone issue has been fixed now.
There seems to be confusion because a standard response of anyone on HUB4, whether 1gbps or not, would not get one. It seems that if you are 1gbps you are likely to be offered a HUB5 when stocks are replenished, and supply chain issue resolved. So, it's a waiting game rather than "you'll never get one", at least for 1gbps customers. I am not sure what the overall plan is for a general roll out on lower tier packages when stock is sorted, because technically a HUB3 or HUB4 works for those tiers even if the WIFI is slower than a HUB5. Those could be a small fee for example to upgrade when the time is right.
Welcome for VM staff to correct me, but I think it's more accurately summed up above and may ease some people's mind on 1gbps service.....
