UPDATE 49 Days
15/4 call to CS, told they would escalate Ticket removed and this would be sorted on by Monday
17/4 Call to CS, no evidence this had been escalated, but I was to expect a call from the resolution Team.
18/4 Call to CS, Nothing on notes about call from resolution team, Told the ticket had been not been completed correctly (told need to rebuild the package). They will sort and email to confirm action taken and refund the 10.99 for Netflix as paid by debit card.
19/4 No confirmation email from no new credit on future payments
For clarity I can not do anything my self to resolve this requires I.T to action the ticket and the activation email and the icon in my virgin media.
Past notes.
So 42 days on little progress the CEO person has moved jobs and the from them solution is call in again, done that CS having to raise a new IT ticket and 48 hours wait. Been told that VM have speak to Netflix to sort. Interesting that removal form paid for Netflix was instant and reinstatement is not.
To Recap
Lost Netflix Stands as part of my VM bundle at re contract on 28th Feb as CS agents didn't build bundle correctly 3 times. So now paying Netflix directly, did get month one refunded. but paid again on 1st April and VM will not credit account.
No connection email from VM, no button on my virgin media to reconnect service. Have used edge and google browsers, cleared history and cache, to no avail. Tried all advised method on FAQ's from VM and Netflix. Knowing non of the above will work.
Abandoned by the resolutions person I quote "Sorry I no longer work for that part of the business you will need to call back in sorry"
[MOD EDIT: Ticket number removed]
