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Standard Netflix email

Joining in

Not received after at least 2 months 


Forum Team (Retired)
Forum Team (Retired)

Hi denis3, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are having an issue with your Netflix service. 

Can you please expand on what has been happening and we will do all we can to help?

Also, can you please confirm if Netflix is showing on your online account?

Thank you, 




I have repeatedly tried to activate via the "button" in my virgin media to no avail.

Keeps telling me to try later.

This is appalling.

Hey @denis3
I’m sorry to hear of the issues that you’re still having with your Netflix account, have you had any progress on this since you last posted?

What have you been advised by the team so far about this, have you been advised if any ticket has been raised to the support team?



'NO progress/no contact with support team,

All I get when pressing "Activate" button is a "nullnetfix" displayed >

Sorry for being so slow in replying

All I get when pressing "Activate" button is a "nullnetfix" displayed.

Netflix is shown as being part of my package

On our wavelength

Welcome to the 'No Netflix activation email' club, you are not alone, and we are all just as frustrated with

Lack of response VM

Lack of care from VM

Lack of answers from VM

Lack of respect from VM

Pretty much the lack of anything that could be termed 'customer service', but hey, at least one silver lining, we are all getting the same level of poor service 

Not applicable

I joined in April 2022 and never received the Netflix benefit despite having a complaint open from the 1st week of joining. 

Complaint was never resolved and I am in the process of leaving Virgin due to this. 

Hi denis3, 

Thanks for your post and we can only apologise that you've been unable to join Netflix yet. 

I'd like to make sure this is raised on your account for you. To do that, I need to confirm some information. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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