Sim card missing

[orphanboy]

Have had my Virgin media installed 2 weeks ago Virgin Volt. Which includes aO2 sim card Not received card yet Have had the run around from everyone Passed from Virgin to O2 then back to Virgin.Paying for a service I am not receiving.Will a discount on my bill be coming ?

[Adri_G]

Hi orphanboy, thanks for joining our help forums and for your first post here.
Nice to have you on board, welcome to the VM community. 🙂

We're sorry to hear you're having issues with your new O2 SIM and deal since you signed up with Volt. 😞
This is not the level of service we'd aim for, we're eager to see how we can best help with this problem today.

In order to have a closer look into things for you, I'll send you a PM here shortly.
Please, check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.

[cgrassam784]

I'm having the exact same issue. Waiting over 3 weeks. Can't get through to Virgin. O2 have never heard of me. Raging. Contract finished Monday and had no mobile data since then. How hard is it to send out a SIM CARD!!  Chris

[Adri_G]

Hi, crgrassam784.
Thanks for posting on our help forums and this thread, we're sorry to see you're having issues with getting a new O2 SIM.
Can you please advise if this was to be sent to you based on a new deal with Volt or have you been advised of a replacement SIM due to other issues?

Let us know a bit more so we can see how to best help.