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Signed up for virgin on the promise of £50 credit and £105 Amazon voucher

Joining in

Hello I recently signed up for virgin on the promise of £50 credit and £105 Amazon voucher,

I contacted customer service who said they have listened to the conversation and although I was promised this,it was verbal and is not in the contract,

I stated that a verbal conversation can still be considered a contract.

seems they are willing to do anything to get your business and then go back on there word so be careful about coming to virgin.


Forum Team
Forum Team

Hi @Estwing 

Thanks for posting and welcome to the community.

Sorry to hear of the dispute.

I can see you've spoke to the team since posting and the welcome offer has been applied.

However, the vouchers are not from us - they are sent 120 days after install via email. 

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill