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Retaining Virgin Mobile number with Volt

David_M1
Joining in

I have been with Virgin Media and Virgin Mobile for many years. I recently took out a Volt package and received an O2 sim card.

In addition, quite recently, Virgin Media migrated my mobile to O2. So, I now have a Volt O2 sim card and a VM/O2 sim card.

The Volt O2 sim card is on an 18 month contract and the VM/O2 sim card is on 30 day contract.

What I want to do is keep the phone number associated with my VM/O2 sim card and move it to the new Volt O2 sim card.

After spending more than an hour on the phone to O2 and being passed between 4 advisors I am no further forward making this happen!

Has anybody managed to do this or have any idea how it can be done.

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @David_M1 

Welcome to our community forums and thank you for your first posts. 

Sorry to hear you have been having issues when trying to contact us to transfer your mobile number from one sim to another. We want to do our best to help. In this case, as both sims are under the O2 service, you would have to contact them for a resolution to this. You can find out more information here You can also contract O2 as seen here https://www.o2.co.uk/contactus 

Thanks,

Akua_A
Forum Team

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