Virgin Media Community

[Halfmast]

Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods.  It says as a volt customer I can have up to three. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. 
Is this correct, if so is there anybody that can help please 👍

[newapollo · Accepted solution]

Hi @Halfmast 

Please try following the instructions <<< here >>> 

If that doesn't work  you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

A member of the Forum Team may pick this up for you in a day or two.

[Adri_G]

Hey Halfmast, thanks for reaching out on our help forum regarding the Wi Fi pods and how to get them.
We're glad to see you've received some helpful advice from newapollo above, has this helped out with your pod order or do you still need some assistance with the ordering process?

Feel free to give us a shout here if you still require support with the above, we're here to help.