Menu
Reply
Halfmast
  • 8
  • 0
  • 0
Tuning in
276 Views
Message 1 of 3
Flag for a moderator

Require Wi-Fi pods

Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods.  It says as a volt customer I can have up to three. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. 
Is this correct, if so is there anybody that can help please 👍

0 Kudos
Reply
newapollo
  • 15.86K
  • 2.1K
  • 4.98K
Very Insightful Person
Very Insightful Person
266 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Require Wi-Fi pods

Hi @Halfmast 

Please try following the instructions <<< here >>> 

If that doesn't work  you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

A member of the Forum Team may pick this up for you in a day or two.

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



Adri_G
  • 1.95K
  • 65
  • 124
Forum Team
Forum Team
206 Views
Message 3 of 3
Flag for a moderator

Re: Require Wi-Fi pods

Hey Halfmast, thanks for reaching out on our help forum regarding the Wi Fi pods and how to get them.
We're glad to see you've received some helpful advice from newapollo above, has this helped out with your pod order or do you still need some assistance with the ordering process?

Feel free to give us a shout here if you still require support with the above, we're here to help.

Adri - Forum Team


New around here?

0 Kudos
Reply