on 27-08-2023 18:18
It seems that I too have the same problem: my broadband speed hasn't been increased even though bolt benefits applied and contact details are identical on both sites. Can anyone help?
on 29-08-2023 19:14
Hi @andymw
Thanks for posting and welcome back to the community - please make your own thread in the future 🙂 we've moved it this time.
We're sorry to hear you've not received the broadband speed increase.
We'll PM you now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 29-08-2023 20:02
Hi @andymw
Thanks for joining me on PM and letting me help sort this.
The team will be in touch via email within a few days.
Let us know if there's anything further we can assist with.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-09-2023 15:08
John,
Thank you for your help with this. Hub 5 arrived this morning and now getting 1.1G download speed and 105Mbps upload. Very happy.