Volt benefits not applied to virgin account

[andymw]

It seems that I too have the same problem:  my broadband speed hasn't been increased even though bolt benefits applied and contact details are identical on both sites.  Can anyone help?

[John_GS]

Hi @andymw 

Thanks for posting and welcome back to the community - please make your own thread in the future 🙂 we've moved it this time. 

We're sorry to hear you've not received the broadband speed increase.

We'll PM you now to assist further.

Best wishes.

[John_GS]

Hi @andymw 

Thanks for joining me on PM and letting me help sort this.

The team will be in touch via email within a few days.

Let us know if there's anything further we can assist with.

Best wishes.

[andymw]

John,

Thank you for your help with this.  Hub 5 arrived this morning and now getting 1.1G download speed and 105Mbps upload.  Very happy.