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Re: VOLT benefits active but no virgin speed boost

Kendo879
Joining in

I’m exactly the same o2 has upgraded but Virgin speed has not changed! Customer service seem to have major problem! 

4 REPLIES 4

Martin_N
Forum Team
Forum Team

Hi Kendo879,

Thank you for your post. The Volt Speed boost for the Virgin Media service can take up to 14 days to be applied.

When did you submit the request for the boost?

^Martin

Volts was applied to my O2 account on 15th  September, so the request was submitted a week previous to that!

Hi @Kendo879,

Thank you for expanding. I'm going to send you a private message in a few moments so that we can take a closer look over things. Please respond to this when you can and we'll go from there.

Thanks,
 


Zach - Forum Team
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Hi @Kendo879,

Thank you for getting back to me via private message so that we could take a closer look at things for you. I'm glad that we've been able to address your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,
 


Zach - Forum Team
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