on 18-09-2023 19:57
I new to Virgin Media, Just has 250mb installed with 5x hub.
This should be upgraded to 350-500 mb as I have Voltz as an O2 customer.
The speed next to the hub is 260mb but this drops to under 20mb towards the back of the house then the Wi-Fi signal disappears completely in the bedrooms.
I understand I get pods as part of Voltz but can not see how I order on the app.
on 18-09-2023 20:12
Hi Curess
The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month.
You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?