Have just added wifi pods to my recent Ultimate Volt.
I had previously believed that wifi pods were free.
Now i've just received a Virgin e-mail telling me that I am being charged a £5 activation fee for the pods.
I've found it so difficult to keep track of what Virgin will/won't say or do 😞
Answered! Go to Answer
Hey paulh_nwuk, thank you for reaching out and I am sorry you have been charged £5 for the pod.
If you are on this package the pod will be free however there is a one off delivery fee for £5 if you chose to have your pod delivered to you.
It is free for Click and Collect however for delivery there is a £5 charge. Thanks
Matt - Forum Team
New around here?
Hey there @Dark_Soul_Rider thanks for reaching out to us and welcome back to the Virgin Media forums.
I'm sorry to hear about the issue with the charges on your latest bill.
If you have received your first pod for free then the second one would be for free as well.
I will look in to this for you and assist you on this matter.
I will send a private message - watch out for the purple envelope inviting you in.
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