I feel like there is probably a lot of these already so sorry for the duplication.
I placed an order for the Bigger Volt Bundle on the 22nd September (Ref: CH2022881741) as I was moving to a new house. The order was paused as the previous person who lived at this address was an existing Virgin customer and hadn't cancelled/moved their account, I was asked to email firstname.lastname@example.org with proof of address. I did this but had a return saying that the email address does not exist. So after some googling I emailed email@example.com.
Since doing this I have heard nothing and I'm very close to cancelling my order due to the time taken to try and get this problem resolved.
Can someone help with how I progress my order as I have been passed from pillar to post with phone calls, chatbots, whatsapp and this is now my last resort.
firstname.lastname@example.org appears to be the correct email address
It seems that is not the correct email address either:
This message was created automatically by the mail system (ecelerity).
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
>>> email@example.com (after RCPT TO): 550 #5.1.0 Address rejected.