Parked Order

[PastyLover]

Hi,

I feel like there is probably a lot of these already so sorry for the duplication.

I placed an order for the Bigger Volt Bundle on the 22nd September (Ref: CH2022881741) as I was moving to a new house. The order was paused as the previous person who lived at this address was an existing Virgin customer and hadn't cancelled/moved their account, I was asked to email moversexception@virginmedia.co.uk with proof of address. I did this but had a return saying that the email address does not exist. So after some googling I emailed homemovers@virginmedia.co.uk.

Since doing this I have heard nothing and I'm very close to cancelling my order due to the time taken to try and get this problem resolved.

Can someone help with how I progress my order as I have been passed from pillar to post with phone calls, chatbots, whatsapp and this is now my last resort. 

Thank you!

[newapollo]

Hi @PastyLover 

moverexceptions@virginmedia.co.uk  appears to be the correct email address

[PastyLover]

I'll give that a whirl thank you

[PastyLover]

It seems that is not the correct email address either:

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> moverexceptions@virginmedia.co.uk (after RCPT TO): 550 #5.1.0 Address rejected.

[Steven_L]

Hey @PastyLover, 

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L