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Ordering wifi pods

Joining in

Hi, I need some help ordering wifi pods.

I have virgin broadband and o2 mobile so have volt activated.

I have two dead spots in our house, tried the connect app bit couldn't find a way to order.

Tried calling customer service and technical support, got passed from one to another and back again - both appeared to be on the other side of the world - and both frustrating to talk to - after like an hour on the phone got disconnected and i didn't have the patience to call again.

I can see the moderators here can also order pods.

So I'm hoping one will come along and help!








Very Insightful Person
Very Insightful Person

Hi @Mnshptl 

You can call the designated number 0800 064 3850 .

If you are waiting for a  member of the Forum team to pick this up for you then it can take 2 or 3 days.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi there @Mnshptl 


Thank you so much for your post and welcome to the community forums, it's great to have you on board.


I am so sorry to hear that you have been facing these issues whilst attempting to order the WiFi Pod's! 


I'd be happy to take a look into this with you, via a PM, I'll pop you a message now.


Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.


Thank you. 

Forum Team
Forum Team

Hi Mnshptl,

Thank you for messaging us, I am sorry that you are having issues with your Pods, I have checked our systems and can see your pods are connected to the 2.5 GHz, and it is having issues on the frequency  I would advise rebooting your hub.