Ordering a Wifi Pod

[Sushi100]

I need to order a Wifi Pod. I did the survey using the app, but it doesn't take you to any order page, as it says on the web site help. I don't have hours available to spend on the phone waiting for someone to answer. Can I order one any other way?

[newapollo · Accepted solution]

Hi @Sushi100 

The mesh wifi  pods now come with a speed guarantee . See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Since it's a direct number to the department that deals with the pods the call should be picked up quicker than going through the normal 150 route.

[Sushi100]

Thanks @newapollo

I seem to be missing something as I can't see anywhere on this page that gives me the opportunity to order a pod, neither can I order one form the connect app, which I downloaded & used to do a scan room by room. However, I will try the direct number. Thanks for your help