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Ordering Wifi pod

Tuning in

Tested the speed in all the rooms today and one is showing as poor as we have Volt there was an option to go through and order a wifi pod but when I tried nothing happened.I rang the free 0800 phone number and spoke to someone at Virgin but they were unable to help and suggested retesting which I have done several times and all results are still poor but now there is no option to order a wifi pod, can someone from Virgin advise on what to do next please.



Very Insightful Person
Very Insightful Person

Hi @janeleach 

Sorry to see you are having problems ordering the wifi boosters. VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

I hope the following helps.

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
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Forum Team (Retired)
Forum Team (Retired)

Hi @janeleach,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues ordering a WiFi Pod at the moment!

I can see that @newapollo has provided some excellent information about how to place an order for a WiFi Pod. Please do take a look at our Connect App and if this does not prompt an order for a Pod, please give our dedicated team a call on 0800 064 3850 as suggested previously.

Please let us know how you're getting on and if you need any further help going forward.

Thank you.

Forum Team

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