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Ordering Wifi Pods

Snowdrop11
Tuning in

on ‎08-11-2022 08:35

Hi

My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service?

regards

Jenny

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎08-11-2022 11:37

Hi Jenny,

. See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Matthew_ML
Forum Team
Forum Team

on ‎10-11-2022 13:27

Hey Snowdrop11, thank you for reaching out and I am happy to hear your Volt benefits have been applied.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod, it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

Matt - Forum Team


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