I have two rooms at opposite ends of the house with zero WiFi signal so that VM connect does not work in those rooms and does not come up with a recommendation for WiFi pods.
So I need two WiFi pods. I have tried the chatbot and calling 150 but still I am no nearer to being able to order what I need.
See the following page for details, including how to order online via My Virgin Media or through the Connect app
You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a month.