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Order wifi pods

Bridgetteh
Tuning in

Hi

I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page.

Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in the house) please can you help me do this? 

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Bridgetteh 

Have you tried clearing the cache on the app, or uninstalling and re-installing the app?

You could also log into /my-virgin-media using a browser.

I hope the following helps. To order a wifi pod you need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thank you very much, that's all really helpful, I'm very grateful!:)