on 31-07-2023 10:02
I need to order a WiFi pod (which should be included in the Volt bundle) as I have issues with the signal reaching one of the rooms in the house. I can't find a link online to get one.
on 31-07-2023 23:39
Hi Kstall23
The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month.
You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
on 01-08-2023 09:47
Hi Kstall23,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issues with the signal around the home. I can see newapollo has offered some helpful advise, have you been able to follow this?
Alex_Rm