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Order Volt Wifi Pod

PatC86
Joining in

on ‎15-07-2022 16:47

Hello,

Really struggling to get a wifi pod ordered for my office where the wifi signal is very patchy. App doesn't work it will disconnect from the wifi in the room I have blackspot so doesn't properly register it. When using the phone I have no idea which choices to make to get to order the wifi pod, I've tried a few but can never actually get through to someone to simply ask them.

Cheers,

Pat

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4 REPLIES 4

Kierron-Help
Tuning in

on ‎15-07-2022 17:01

Hi,

I recently just joined a Volt M100 package as well as ordering a Wifi Pod so I can assist you with this.

As far as I'm aware, the only way for Virgin to send you a free Wifi Pod, is if you call them and quote that your on a "Volt" package. Since all Volt customers get up to 3 FREE pods, they can send these out to you.

Please note that they can only send you ONE pod at a time, due to only one "order" being able to be processed on your account at any given time. 

Once you've ordered this, you'll receive an email to say you've made a change to your package, this is normal. It just means the pods been added to your overall package.

Customer Service: 08009522039

Hope this helps!

Kierron.

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎15-07-2022 17:18

Hi Pat,

Try this number 0800 064 3850 taken from the https://www.virginmedia.com/broadband/intelligent-wifi  page.

(You can't currently use that page to order the pods as VM are only taking phone orders.)

A member of the Forum team may also pick this up for you in a day or two.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Gareth_L
Forum Team
Forum Team

on ‎15-07-2022 18:19

Hello PatC86

Thanks for your post. 
Sorry to hear about trouble you are having with the WIFI connection and ordering a Pod
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

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Gareth_L
Forum Team
Forum Team
In response to Kierron-Help

on ‎15-07-2022 18:24

Hello Kierron-Help,

Thanks for your first post and welcome to our Community.
Sorry to hear you not able to order the pods after going on the Volt Deal
Id like to take a look into this for you and get the Pods sent out.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

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