Virgin Media Community

[Flapster]

Hello all. 

Im a bit of an idiot. 

I signed up for the volt package over a year ago. Stupidly I didn't keep the SIM or sign up on o2. So now I'm nearing renewal time and I need to cancel the o2 bill. Can virgin tell me my o2 number or do I need to go through o2 so I can sign up to the o2 app and cancel it? 

Thanks in advance for the help! 

[roy247 · Accepted solution]

Hi Flapster,

You will need to contact O2 about this because the SIM has been issued by O2 so Virgin won't know the number. Do you get the email to say that your payment is due, if you do then at least they have your email to link to your number, unfortunately the email doesn't show your number.

[Flapster]

Hi Roy

Thanks for your reply. Unfortunately I have nothing. Just the regular payment going from my account.

I feel like such an idiot. 

I'll contact o2 and see what they say. 

I appreciate your help.