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O2 sim has not arrived

GMcMillan
Joining in

Hi,

Taken out a new package including an o2 sim.

o2 sim not arrived. Rang o2 who say they’ve not got any record of an order and I should have received an email from o2 automatically when placing the order which I never received. 

o2 can’t do anything without an order number. 

Please can you advise?

Thank you 

1 REPLY 1

Lee_R
Forum Team
Forum Team

Hi @GMcMillan thanks for posting and welcome to our community.

Sorry to hear you've not received your O2 SIM. I'm guessing you mean you've take a Volt package?  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R