Virgin Media Community

[Sparky1982]

Hi. I have Virgin Media Broadband and Home Phone and I am trying to register for the O2 Priority App. It accepts my Virgin Media Login but it is not sending the 6 digit code to my Sky Mobile Number. I think this question may have been asked before. How do I get this fixed please?

[Zach_R]

Hi @Sparky1982,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some trouble logging into O2 Priority. Can you follow the "LOG IN WITH VIRGIN MEDIA" red button here and follow the steps it provides?

Let us know how you get on.

Thanks,
 

[Sparky1982]

Hi

Still not working. I get to the same page where it says to enter the 6 digit code but I don’t get sent the code.

Thanks

[Kath_F]

Hi Sparky1982, 

Thanks for coming back to us on this one. 

We're sorry to hear that you're still not receiving the code. We've checked things this end and all is working as it should be. 

It may be worth raising this with Sky Mobile as there may be an issue with your receiving the passcode. 

Please keep us posted on how things go. 

Thanks,