Good afternoon.
I was called by a customer rep last night and offered to sign up to a new 18 month contract.
I currently have 125 mb broadband, maxit TV and landline
I was offered the Bigger Volt bundle - 1 gig broadband, maxit tv, landline and O2 sim for £10 more than I pay now. The £10 extra was for the O2 sim. I would also get a new wifi router and 360 TV box upgrade from Tivo
I asked if I could have the package without the Sim but was told I had to have the whole bundle to get the offer.
I phoned customer service today to discuss if I could look at cheaper packages as I won't use the Sim and am happy with my current speed. I was told I could stay on my current package and equipment for the same price or I could cancel the O2 sim as this is a separate contract and won't affect my new deal.
I would just like to clarify - if I cancel the £10 a month O2 Sim contract within 14 day cooling off period, can I remain on the Bigger Volt bundle and stay on the same price and keep the upgraded equipment?
Many thanks
CM
