Not upgraded

[cilfrewbabe]

• hello i need some help i phoned up about my volt speed upgrade as all ready with o2 and virgin . Now this morning i get a email to say addend Volt M500 Fibre Broadband We have removed m500 broadband .               my understanding was id get the next one up so Was on m500 but will now will be upgraded 1gig so was wondering if someone can help me get the 1gig what im entitled to because im with o2 and virgin. Or have i jest got this all Wong and thanks lauren  

[Carley_S]

Hi @cilfrewbabe

Welcome to the community. 

Sorry to hear that you were not upgraded to the next speed. Unfortunately, this would mean that you are already on the best available speed in your area at this time. My apologies for any inconvenience that this may cause. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.