on 08-10-2022 11:46
on 10-10-2022 13:08
Hi @cilfrewbabe
Welcome to the community.
Sorry to hear that you were not upgraded to the next speed. Unfortunately, this would mean that you are already on the best available speed in your area at this time. My apologies for any inconvenience that this may cause. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.