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Not getting the Volt upgrade speeds

alierrett
Tuning in

I signed up for Virgin Media Broadband M125 with O2 volt upgrade. I have received my O2 upgrade but haven’t had my broadband increased to M250 yet

7 REPLIES 7

Gareth_L
Forum Team
Forum Team

Hello alierrett.

Thank you for joining our Community.

Sorry to hear the upgrade hasn't come to show with us yet.

Can I ask when you registered for Volt. as it can take up to 14 days to be activated.

Gareth_L

I’m not sure when Vokt was activated but my broadband was installed 2 weeks ago

Thank you for reaching out  I am so sorry to hear about your volt benefits not being added yet.

These are done automatically, and they can take up to 14 working days sometimes a little longer.

Both accounts also have to be under the same address.

Have you tried to activate them via this link?  

Please do keep us updated. Cheers 

Matt - Forum Team


New around here?

I’m still not getting my speed boost and that li k doesn’t take me anywhere

do you have any solutions to this?

I'm so sorry to hear this @alierrett 

What happens when you click the link? Are you able to confirm if it has been two weeks since your activated Volt with O2? 

It takes me through to O2 where my benefits are already active. I’m getting extra data each month it’s my broadband speed that hasn’t changed

Yes it’s been over two weeks since I activated my volt benefits with O2

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Thanks for confirming, alierrett.

I'll send you a private message shortly, so I can gather some more details from you, and assist in applying the Volt benefits. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

Thanks,

Reece - Forum Team


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