Not able to access Netflix on the app

[prj357]

Can anyone advise why on the app the Netflix section won't load and why I don't see anything to do with Netflix when I log into my account (have tried several browsers) it took nearly 8 weeks to actually get Netflix activated and now it doesn't work. VM say it is, Netflix say VM have cancelled it.... 

[Kath_F]

Hi prj357, 

Thanks for your post and apologies to hear you're having trouble accessing the Netflix page through the app. Can you try using the main My VM website instead? Make sure you delete any cache and cookies before opening the site. 

When you say it's not working, do you mean you're getting an error when trying to load Netflix or are you being billed in another way? 

Let us know. 

Thanks, 

[prj357]

To cut a long, ongoing story short. After signing up to a volt deal which includes Netflix, I have never received an activation code, been able to access the Netflix element on the app or from a pc. I have cleared my cache and tried several browsers. After 7 weeks I appeared to be able to log into Netflix and pay via VM. This lasted 3 weeks and now according to Netflix VM have suspended my account. Netflix requires me to restart my subscription but everytime I do it it says something went wrong, please try later. I have tried to resolve this via the WhatsApp many times and spoken to several people. I have an open complaint which I had to reopen after receiving a generic response which didn't actually answer any of my issues.. You're the first person that's actually responded to me and this is the short version.... 

[Kain_W]

Thanks for the detailed response there prj357,

To clarify, has our team raised anything from our side to get the activation email sent at all?

Let us know,

[prj357]

Unfortunately I have had a response which doesn't answer my complaint or make any sense. I will once again be  spending my time in a queue waiting to speak to someone. I have to say, the customer service is terrible and really not good enough, sorry. 

[Vikki_M]

Hi @prj357

I would be happy to confirm the resolution offered by the team for you.

I will send you a private message now so we can do this securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[prj357]

Tried for months to resolve my issue which was not actually being able to access Netflix. They stopped talking to me and refunded the subscription to Netflix so I could take it out independently.. Not the service I paid for but eventually gave up. They promised to get back to me, they never did...