Not Received VOLT BB from Virgin

[declanmcguines1]

Hi all, have had Virgin broadband for 4/5 years currently on 500mb package and have purchased a iPhone 15 pro on 02 on contract I have received the Volt benefits on my 02 contract been upgraded to unlimited data etc but haven’t had Volt benefits on my Virgin services like my broadband being upgraded to 1 Gig etc. What would be the reason I have had the 02 contract for just under a month now and I live in a full fibre area so 1 Gig is available, would it be best to phone up Virgin or head in to a 02 store to sort it out? Many thanks Declan.

[Ashleigh_C]

Hi there @declanmcguines1 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have not yet had your Volt benefits activated but I'll be more than happy to take a closer look into this with you via a Private Message and see what we can do. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.